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Terms & Conditions

Welcome to mellavita.com.au (the 'Site'). Here are some details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms. 

1. Currency and Pricing

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. Product prices are regularly updated. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

2. Payment

Payment is expected upon collection or in advance of delivery. Identification may be requested when collecting goods. Payment details shall be finalised prior to despatch unless you have an approved account. 
Please do not use PO box numbers as your delivery address. 

3. Shipping and Delivery

Shipping rates are outlined on our Shipping page, and will be quoted with any order.

Delivery costs for small items are automatically calculated through Australia Post and charged to your account. Any items marked as bulky or outside the Australia Post guidelines, will be charged accordingly to size, weight and destination. These deliveries will be made Monday to Friday.

If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours. 

4. Delivery address and contact details

When placing an order with us, where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please provide your land-line phone number. Delivery is via courier and cannot be to a post office box. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods. 

5. Customer Service

Mellavita is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product, your order, or in general, email our support team. 

6. Return Policy

Mellavita assists with easy returns to make sure you're happy with your purchase.Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. All the products of  Beellavita is not refundable. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

In the event that an item is flawed or damaged upon delivery please contact us as soon as you receive it to discuss a replacement or credit. 

7. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

8. Security

When purchasing from Mellavita your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team. 

9. Your account

You agree to take responsibility for the safekeeping of your email address. You are liable if your email address is used by an unauthorised person. You agree to release and indemnify Mellavita in connection with any use (whether authorised or unauthorised) of your email address. Mellavita may suspend or cancel your account at any time without prior notice. 

10. Privacy Policy:

Mellavita is committed to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Mellavita uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mellavita only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 

11. Changes to terms

Each order is governed by the terms and conditions current when the order is placed. Mellavita may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order. 

12. Security Policy

When purchasing from Mellavita your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us support@mellavita.com.au 

13. Applicable law

All purchases under this web site and these terms and conditions are subject to the laws of Victoria, Australia.

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